Terms & Conditions

Thank you for using the Staircase website!

The Staircase courses, products and services are provided by Leacafe Editions Internationales, (“Leacafe,” “us,” or “we”). These Terms of Use (“Terms”) govern your use of Léacafé website, apps, and other products and services (“Services”). As some of our Services may be software that is available on browser or downloaded to your computer, phone, tablet, or other device, you agree that we may automatically update this software, and that these Terms will apply to such updates. Please read these Terms carefully, and contact us if you have any questions. By using our Services, you agree to be bound by these Terms, including the policies referenced in these Terms.

You may print these terms and conditions by pressing the print icon on your browser.

Leacafe may amend, update or change these Terms and Conditions. If we do this, we will post a notice that we have made changes to these Terms and Conditions on the Websites for at least 7 days after the changes are posted and will indicate at the bottom of the Terms and Conditions the date these terms were last revised. If you do not agree to abide by these Terms and Conditions, you are not authorized to use, access or participate in the Service.

Description of Service

Leacafe allows users to access language learning courses and products. Leacafe may, in its sole discretion and at any time, update, change, suspend, make improvements to or discontinue any aspect of the Service, temporarily or permanently.

Refund Policy


If you decide not to complete a course that you’ve paid for, we may be able to refund your payment depending on our refund policies.

Course refund policies

In most cases, if you pay for a course, you can request a refund within a month (30 days) after your payment.

If you pay for a Course when pre-enrolling for a course that isn’t available yet, your 30 days refund period begins on the start date of the first session of the course.

Once you have earned your Course Badge, you are no longer eligible for a refund, even if you earn your Badge within the two-week refund period.

Subscription refund policy

Because all subscriptions begin with free trials, you can’t get a refund for a payment made on a subscription after the free trial ends.

If you don’t want to pay for a subscription anymore, you can cancel the subscription. There are no partial refunds for subscriptions, so you’ll need to cancel before your next payment date.

Liability for Accuracy and Applicability

The linguistic content and information contained in this website is not comprehensive and, despite our efforts, it may not be accurate, up to date or applicable to the circumstances of any particular case. We do not accept any liability for any inaccuracies or omissions (to the extent permitted by any applicable law) in this website and any decisions you make based on information contained in this website are your sole responsibility. Leacafe doesn’t accept liability in contract or tort (including negligence) or otherwise for any direct, indirect, special, consequential or other losses or damages of whatsoever kind, whether or not foreseeable or in the contemplation of the parties, including but not limited to loss of profit or loss or damage to data, software or computer equipment arising out of access to, or the use of this website or any information contained in it. This site is aimed at those who access this website from the France mainland. Those who access this site from other locations are responsible for compliance with local laws if and to the extent that local laws are applicable.

Prices and availability

Prices displayed in our online catalogue and availability may change without prior notice.

Trademarks and copyright

“The Staircase” name and all course names and content (including writing, video, audio recordings and pictures) are proprietary material of Leacafe Editions Internationales, under the protection and jurisdiction of the French INPI (the French Patent Register). No permission is given by Leacafe Editions Internationales for their use by any person other than by registered users and students, otherly known as “climbers,” in the act of completing educational activities within the website. Any commercial use of the courses outside of an agreement with Léa Tirard-Hersant, owner of the website, constitutes an infringement of the holders’ rights.

Data Protection and Privacy


In connection with registering for and using the Service, you agree (i) to provide accurate, current and complete information about you and/or your organization as requested by Leacafe Editions Internationales ; (ii) to maintain the confidentiality of your password and other information related to the security of your account; (iii) to maintain and promptly update any registration information you provide to Leacafe, to keep such information accurate, current and complete; and (iv) to be fully responsible for all use of your account and for any actions that take place through your account.

We may need to know your personal details including your name, address, telephone number and e-mail address to provide you with information or to reply to your queries. If you order goods, we may also require your credit card details (depending on your method of payment). We will not collect any personal information about you without your consent. All the information you submit to us through this site is encrypted using Netscape’s Secure Socket Layer (SSL) technology.

We do not sell any personal information about our customers to third parties. You have the right to access personal information which we hold about you and to have any errors corrected. It is your responsibility to ensure that we have correct contact information. If you would like us to remove all personal information we hold about you from our records or have any other questions or queries with regard to data protection and privacy then please e-mail us at lea@thestaircase.org or write to us at the address at the end of these terms and conditions. If you do not wish to receive any promotional material from us, please e-mail or write to us as set out in the preceding sentence.

Site Security

Use of any Hyperlink

Neither we nor any of our subsidiaries are responsible for the content of any other website, including any website through which you may have gained access to our website or to which you may gain access from our website but excluding The Staircase.org. We do not accept any liability in connection with any such sites or links excluding The Staircase.org

While we makes reasonable attempts to exclude viruses, worms, Trojans and other malicious or destructive computer code from our web sites and the web sites’ contents (including downloadable content), it cannot guarantee such exclusion. Leacafe Editions Internationales gives no assurance (whether express or implied), assumes no obligation and accepts no liability or responsibility in relation to such exclusion. You are strongly recommended to take all appropriate safeguards before using this web site or downloading any information or content from it and to maintain the confidentiality of your password and other information related to the security of your account.

Law and Jurisdiction

Your use of this website and downloads from it, and the operation of these terms and conditions, shall be governed in accordance with the laws of France, European Union and the INPI Intellectual Property. The French court shall have exclusive jurisdiction over any dispute arising out of your use of this website save that any holder of any trade marks, copyrights or other intellectual property rights may take action in any appropriate jurisdiction to protection those rights. In the event that any or any part of the terms contained in these terms and conditions shall be determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term shall to that extent be severed from the remaining terms which shall continue to be valid and enforceable to the fullest extent permitted by any applicable law.

Leacafe Editions Internationales
Registered in France with company number 831 316 245 00016
Registered address: 25 rue Lenepveu, 49100 Angers, France. e-mail lea@thestaircase.org
VAT number FR80831316245.